General Terms and Conditions (T&Cs) for CallistaÉVA Cosmetics

1. Introduction

1.1 These General Terms and Conditions ("T&Cs") apply to all transactions, purchases, and services provided by CallistaÉVA Cosmetics ("we," "our," or "us") through our website www.callistaevacosmetics.com (or its country-specific variants) and other platforms where we offer our products and services.

1.2 By accessing our website and making a purchase or using any of our services, you ("customer," "you," or "your") agree to these T&Cs. Please read these terms carefully.

 

2. Definitions

2.1 "Products" refers to all skincare and cosmetic products offered by CallistaÉVA Cosmetics.

2.2 "Services" refers to any additional services we may provide, including but not limited to customer support and delivery services.

2.3 "Website" refers to our online platform, including any website or app owned and operated by CallistaÉVA Cosmetics.

 

3. Ordering Process

3.1 To place an order, customers must create an account or complete the checkout process without registering.

3.2 By placing an order, you make a legally binding offer to purchase the products and/or services at the prices specified on our website.

3.3 All orders are subject to acceptance by CallistaÉVA Cosmetics. We reserve the right to refuse or cancel orders at our discretion, especially if there is a problem with stock, payment issues, or suspicion of fraud.

 

4. Prices and Payment

4.1 All product prices listed on our website are in Euros (EUR) or the local currency, excluding applicable taxes (VAT), shipping, and handling fees unless specified otherwise.

4.2 Payment must be made at the time of ordering via the payment methods available on our website (e.g., credit card, PayPal, or other authorized payment services).

4.3 We reserve the right to adjust prices and offer promotions at our discretion. Customers will be notified of any price changes before checkout.

 

5. Shipping and Delivery

5.1 We aim to dispatch orders as quickly as possible, but delivery times may vary depending on your location.

5.2 Shipping costs are calculated during checkout and will be added to the total order value.

5.3 Delivery times are estimates and are not guaranteed. CallistaÉVA Cosmetics is not responsible for any delays caused by third-party courier services.

5.4 Risk of damage to or loss of products passes to the customer upon delivery.

 

6. Returns and Refunds

6.1 If you are not satisfied with your purchase, you may return the products within 14 days from the date of receipt, provided the product is unused, unopened, and in its original packaging.

6.2 The customer is responsible for return shipping costs unless the return is due to a fault on our part (e.g., damaged or incorrect items).

6.3 Refunds will be processed once the returned product has been inspected and approved. Refunds will be made to the original payment method.

6.4 Some products, such as opened skincare products or customized items, may be excluded from the return policy for hygiene or safety reasons.

7. Product Information and Usage

7.1 We make reasonable efforts to display accurate product descriptions and images on our website. However, we do not guarantee that all information is always accurate, complete, or error-free.

7.2 Customers are responsible for following the instructions and guidelines provided with the products. CallistaÉVA Cosmetics is not liable for adverse reactions or damages resulting from improper use of our products.

 

8. Intellectual Property

8.1 All content on our website, including but not limited to text, images, logos, and product designs, is the intellectual property of CallistaÉVA Cosmetics and is protected by copyright and trademark laws.

8.2 Customers may not use any content from our website for commercial purposes without prior written consent from CallistaÉVA Cosmetics.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, CallistaÉVA Cosmetics is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

9.2 Our total liability for any claim arising from these T&Cs will be limited to the amount paid by the customer for the specific product or service in question.

10. Privacy and Data Protection

10.1 We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

10.2 By using our website and services, you consent to the collection and processing of your data as outlined in our Privacy Policy.

11. Governing Law and Dispute Resolution

11.1 These T&Cs are governed by the laws of Germany.

11.2 In the event of any dispute arising from these T&Cs, the dispute will be resolved through negotiations. If negotiations fail, the dispute will be submitted to the competent court in the jurisdiction where CallistaÉVA Cosmetics is located.

12. Amendments to Terms and Conditions

12.1 CallistaÉVA Cosmetics reserves the right to update or amend these T&Cs at any time. Any changes will be posted on our website, and the updated T&Cs will apply to all future transactions.

 

13. Contact Information

For any questions or concerns regarding these T&Cs, please contact us at:

CallistaÉVA Cosmetics and Lifestyle UG (haftungsbeschränkt)

Bornheimer Straße 127,

53119, Bonn, Germany

Email: hello@callistaevacosmetics.com

Website: www.callistaevacosmetics.com